BAB IV PEMBAHASAN HASIL PENELITIAN Statistik Deskriptif Mengenai variabel-variabel yang diteliti, diketahui bahwa terdapat 9 variabel penelitian ( Confidence Benefit, Special Treatment Benefit, Social Benefit, Information Benefit, Sharing Benefit, Functional Quality, Technical Quality, Relationship Quality, Word of Mouth ) yang dapat dilihat di Tabel 4 sebagai berikut: Tabel 4 Statistik Deskriptif Variabel Penelitian Variabel N Minimum Maximum Mean Std. Deviation Confidence Benefit 200 2.25 5.00 3.8950 0.48428 Special Treatment Benefit 200 2.00 5.00 3.2800 0.64143 Social Benefit 200 2.00 4.00